FAQs

Unfortunately, you cannot modify an order once it is placed and payment has been processed, but if you would like to call us, we can help you get exactly what you need.

If you’ve signed up for a scheduled subscription, you can update it anytime through our customer portal. Click “Edit” on your product card to add, remove, or change items in your subscription.

If your order hasn’t shipped yet, you can contact us with your order number and request a cancellation. We’ll do our best to catch it before it leaves our facility. 

For subscriptions, you can cancel and make changes anytime. Use the link in your order confirmation email to access your customer portal and manage your subscription.

We’re sorry to hear that! We offer a 30-day money-back guarantee on all of our products and are happy to help rectify any issues you have. Just give us a call or shoot us an email.

You can also click to find out more about our shipping and returns policy. 

No. Ozone Apothecary is a cruelty-free company committed to creating safe, natural products that are kind to people, pets, and the planet.

Yes! We encourage you to experience the benefits of ozone-infused products if you’re unsure or new to the community. You can choose either our skin and hair sample pack or our oral care sample pack, and just pay shipping. 

The skin and hair sample pack includes our ozone-infused shampoo and skin cream, while the oral care pack includes our Ozone Toothpaste and our 2-in-1 Ozone Oil Mouthwash and Oil Pulling Solution.

For skincare and haircare products, keep them sealed and stored at room temperature. Our Ozone Suppositories, however, should be stored in the freezer until the time of use. This ensures that they are firm for insertion. 

Shelf life varies depending on the specific product and how it’s stored. For instance, our Ozone Skincare Cream and Ozone Toothpaste can retain their ozonide content for up to three years when stored at room temperature. 

Always check the packaging for best-by dates and storage recommendations. Check out our in-depth blog post for more detailed information about the factors that affect ozone product shelf life. 

Yes, many of our products are suitable for both humans and animals. We offer specific pet wellness products, like our Ozone Pet Shampoo and Ozonated Pet Skincare Cream, which are formulated for their needs. 

As always, check the product details and ingredient list for any items your pet may be allergic to and consult your vet if you have specific concerns. 

Yes, our products are gentle enough for children, even babies. They’re formulated by scientists, trusted by professionals, and made with natural ingredients that nourish and protect delicate skin without the harsh stuff. Just well-rounded care that’s effective and kind to every body, big or small. 

We prioritize organic and natural ingredients whenever possible. Many of our products—like our Ozonated Olive Oil, Sunflower Oil, Suppositories, and Ozone Ear Drops—are made with organic oils.

Other products use naturally derived ingredients that meet our high standards for safety and purity, even if they’re not certified organic. 

While many of our products are made with pure oils and minimal ingredients, free from fillers or allergens, not all are certified gluten-free. 

If you have a gluten sensitivity, please review the ingredient list and product descriptions before purchasing. And if you have any questions, feel free to reach out—we’re happy to help you find suitable products. 

Yes. We offer special discounts and offers for our resellers. Submit a wholesale application and we’ll be in touch to help you find the right products. 

Yes, we’d love to partner with you. Join our affiliate program and earn 10% commission on every order you refer. 

You’ll also get your own dashboard to track referrals, access to Ozone Apothecary marketing assets, and a 30-day cookie window to maximize your earnings. Sign up today!